ISO 20000 Manual, Procedures, Audit Checklist
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IT Service Management System ISO 20000 Documentation

We offer IT Service Management System (ITSMS) - ISO 20000 Documentation Kit for IT, BPO and Software industries. Our company is having many clients who have successfully developed IT Service Management System with help of our readymade ISO 20000 documentation kit. We also provide ISO 20000 Consultancy includes step-by-step implementation of ITSMS, awareness and auditor training and ISO 20000 documentation as well as internal audit. Our ISO 20000 consultancy and Documentation Kti have helped IT organizations to achieve quick certification. The ISO 20000-1:2011 Certification Audit is done by accredited certifying body auditors. Our readumade ISO 20000 documentation kit is a useful tool for IT services management system documentation.

D129 - ITSMS Documentation Kit - ISO 20000 Manual, Procedures, Templates, Checklists - $ 450

This ITSMS certification document contains well-designed set of ISO 20000 documents, which makes certification process easy and effective. The Entire documentation is written in plain English and designed by a team of highly experienced consultants. It includes ITSMS plans, procedures, blank and filled forms, ITSMS policy, SOPs, internal audit checklist and gap analysis toolkit in editable formats. Any organization can easily modify them as per their company's requirement and within five days their entire documents with all necessary controls will be ready.

Contents of Readymade Templates included in our ISO 20000 Documentation Kit

ISO 20000 Documents Manual
  • IT Service Management System Plan - ISO 20000 Plan  (8 chapters and 5 Annexures).
  • ISO 20000 Mandatory Procedures (19 procedures)
  • IT Services Policies and SOPs (14 policies, 09 SOPs).
  • ITSMS blank and filled sample formats for record-keeping (65 sample formats).
  • Job description, authority and responsibility .
  • Department-wise and requirements-wise audit checklists (more than 400 audit questions).
  • Gap Analysis toolkit to conduct gap analysis that helps you to make the system faster.
During implementation of ISO 20000 documentation, ITSMS plan, procedures, policies, SOPs and forms are used by many companies to establish good IT service management system. This document kit includes mandatory procedures templates covering all the details like purpose and scope for ITSMS implementation, responsibility, how procedure is followed as well as list of exhibits, reference documents and formats. The ITSMS policy is given to frame the information service controls. Total more than 750 audit questions are given as internal audit checklist for all departments and clauses.

Benefits of Using Our Document Kit for IT Service Management System Certification

  • By using our ISO 20000 document kit, you can save a lot of your precious time while preparing documentation.
  • Complete set of documentation requirements - that takes care for all the sections and sub-sections of IT Service Management System requirements that help you in establishing an effective system.
  • User-friendly documents and templates enable you to change the contents and print as many copies as you need.
  • Ready-to-use formats, editable templates and sample documents reduce your time and cost in document preparation.
  • You will get better control on your ITSM system, as our proven formats and templates are developed under the guidance of our experts and globally proven consultants having rich experience of more than 20 years in system certification consultancy.
  • Helpful in implementing ISO 20000 system and getting benefits of certification as improved IT services in day-to-day business.
  • It has been verified and evaluated at various levels of implementation by our team and more than 2000 hours are spent in preparation of this document set.

Method of Online Delivery of Our Documents

On successful completion of payment process, we provide username and password to download the product from our FTP server. The delivery of our products will be within 12 hours of payment confirmation by secure third party payment gateway.
View free Demo of Documentation Kit and purchase it with secure online transaction.